Angela Steele brings over 19 years of industry experience to eCom Advisors. Considered a leading expert on electronic bill payment back-office operations and process re-engineering, Angela helps our clients synthesize data from processes, people, and technology to build and sustain a high performance workforce for EBP operations.

Angela also collaborates with our clients to conduct consumer and market research that includes identifying research objectives, survey design, data collection, data analysis and reporting. This full-service research enables our clients to better understand customer experiences, and more importantly, capitalize on opportunities to converge business processes and operations that support customer needs and improve customer experiences in this constantly changing and highly competitive market.

Prior to eCom Advisors, Angela held leadership positions for 15 years at CheckFree Corporation that included Senior Director of Business Process Engineering, Senior Director of Payment Research Operations, Senior Director of Customer Operations, and Manager of Customer Care Training and Quality. In these positions, she managed multiple operational sites with $20 million of budget responsibility during the merger of acquired operations, large customer conversions and rapid consumer adoption. Throughout these periods of constant change, she continually standardized and improved customer care processes and service level agreements.

As Director of Business Process Engineering, Angela led numerous process improvement initiatives, leveraging process modeling, process analysis, process redesign, system design, and claims work distribution. Her team successfully consolidated redundant back-office operations, reduced operating costs, increased claim resolution quality, and increased bank and consumer satisfaction; while providing clients with more robust customer care functionality that enabled them to better service their EBP customers.